Inside Bayline
One system for the whole shop — front counter to back bay. Here's what it looks like.
Front counter
Everything the front counter touches.
Dashboard
Your whole shop, at a glance.
The board is where the day starts: today's appointments and promised times, labour hours sold versus used, counts for open ROs, waiting approval, waiting parts and ready-for-pickup — plus a live view of which car is on which bay. One screen answers "what needs me right now?"
Schedule
Appointments that turn into repair orders.
Month, bi-weekly and day views. Book with the customer and vehicle attached; when they arrive, one tap on Check In opens the RO with everything carried over. Reschedule, no-show and cancel are one tap each, and the day's list always matches what's actually in the shop.
Repair orders
The RO is the heart of the shop.
Every repair order (RO) moves through six stages — Checked In, Approved, In Progress, Ready, Invoiced, Closed — and the stepper always shows the truth. Customer card with tap-to-contact, jobs with parts and labour lines, dispatch to technicians, estimates the customer approves on their phone, invoicing, and a full activity timeline. ROs number sequentially per shop, and the invoice carries the RO number so paperwork always ties together.
Estimates
Estimates customers actually sign.
Send the customer a secure link — they approve line by line and sign on their phone, no app needed. Declined lines never reach the invoice, and every edit re-versions the estimate so the snapshot stays truthful.
Invoicing
Invoicing that adds up.
Insurer splits with deductibles, payments, credits, and printable invoices. Issuing an invoice freezes a tamper-proof snapshot, and every money movement lands in the audit log.
Communication Center
Every customer conversation, in one place.
Unlimited email and SMS of estimates and invoices — sent from your shop's own phone number, so texts come from the shop, not a stranger's number or the advisor's personal cell. No per-user or per-text fees. Voice calls — coming soon.
Pick a reason, review the exact message, send with one tap. Consent is enforced at send time, every message is logged on the RO thread, and delivery status is tracked.
AI message drafts
AI writes it. You approve it.
Six message types drafted for you — status updates, estimate explanations, ready-for-pickup, appointment reminders, no-show follow-ups, declined-estimate follow-ups. A human accepts every draft before it's used. Drafts use the RO details — customer name, vehicle, estimate lines — sent to the AI account your shop connects (xAI today). Nothing goes out without your approval, and nothing ever sends on its own.
AI connector included — connect your xAI account today; more providers coming.
Shop floor
Built for the back of the shop.
Tech Card
Built for greasy fingers.
Stripped down to the job in front of them: pick the RO, clock in with one tap, log the repair story, flag found work for the advisor — all from a phone on the shop floor. Clock times feed straight into labour reporting, so billed hours are never a guess.
Bays & hoists
Every bay, hoist and inspection in one place.
Hoist type, bay status, and maintenance and inspection records — with the current RO on each bay visible at a glance. No more walking the shop to see what's free.
Tools & equipment
Know where every tool is.
Manage shop tools and equipment with check-out and return. Serials, condition and who's holding what — so the $400 scan tool stops growing legs.
Management
Run the numbers, not just the shop.
Reports
Every report the shop needs.
Sales summary, parts gross-profit analysis, technician productivity, work-in-progress snapshot, estimate win rate, inventory valuation and schedule reports — with date ranges, print and export.
Tech efficiency
Book hours vs. clock hours.
Book hours are what the customer pays; clock hours are what the tech actually spent. Bayline puts them side by side per tech, per job, so you can see exactly where labour profit leaks.
Techs clock in from the Tech Card, so actual time is captured — and the Technician Productivity report puts book next to clock per tech.
Demo data
Users & access
Unlimited users, with access control.
Add the whole team — advisors, techs, managers — with no per-user fees. Role-based access controls who sees what, so techs see jobs and money stays with the front counter.
Parts margin
Margin, live on every line.
Gross profit shows live on every parts line as you build the estimate, with a floor that warns before you sell too cheap. Month-end, the parts GP report shows exactly where the money went.
How the $69 compares
| Bayline | Tekmetric | Shopmonkey | Shop-Ware | Mitchell 1 SE | |
|---|---|---|---|---|---|
| Monthly price | $69 CAD | ~$275–$606 CAD* | ~$330–$689 CAD* | ~$385–$1,379 CAD* | Quote only |
| Estimates & invoices by email + SMS | Included | Higher tier only | Included | Included (Startup limited) | Paid add-on ($39/mo) |
| Texting limits | Unlimited | Unlimited (top tier) | Unlimited | Unlimited (Pro+) | TBD |
| Shop phone number | Included | Not listed | Included | Not listed | Not listed |
| AI connector | Included | Not listed | Not listed | Included (Pro+) | Not listed |
*Converted from USD at ~1.38 for comparison. Based on publicly listed pricing as of Oct 16, 2026 — plans change, check each provider. "Not listed" means the public pricing page doesn't confirm it; "TBD" means unverified.